Frequently Asked Questions
Which brands and models do you currently service?
We service a specific list of machines: the Breville Barista Express (BES870) and Infuser (BES840), the De'Longhi Magnifica family, the current Philips/Saeco LatteGo range (2200–5400), the Gaggia Classic family, and the Rancilio Silvia. Message us with your model if you're not sure.
Do you repair Nespresso, Keurig, or other pod machines?
No. We don't currently service pod or capsule machines of any brand.
How much does a diagnostic cost?
A standard diagnostic is $60. Complex or prosumer machines start at $119. The diagnostic fee covers a full assessment and a written estimate before any repair work begins.
Will you start repair work without my approval?
No. We diagnose the fault, send a written estimate, and only proceed once you approve it.
Do you come to my home to do the repair?
No — this is a drop-off and pickup service, not an on-site repair. We'll confirm handoff details when you start a repair.
How long does a repair usually take?
Assessment timing is listed on the homepage and how-it-works page and is kept up to date there. Repair time after estimate approval depends on parts availability.
What if my machine turns out not to be repairable?
We'll tell you plainly in the written estimate, including why, so you can make an informed decision about repair versus replacement.
Can I get an estimate before dropping off the machine?
We can give general guidance based on the model and symptoms you describe, but a firm estimate requires a hands-on diagnostic.